Support Desk & Response Times

How to Reach the Fleet Operations Team

Channel 01 — Direct Line

Phone Support for Urgent Fleet Issues

Call (086) 52 83 19 for immediate assistance with breakdowns, compliance holds, or urgent TCO queries. Lines are staffed during business hours, and critical incidents are escalated within 30 minutes.

Channel 02 — Written Requests

Email for Documentation & Contracts

Send contract drafts, maintenance schedules, or compliance paperwork to info@osmanwillys.com. Our team reviews written requests within one business day and confirms receipt automatically.

Channel 03 — Scheduled Review

On-Site Consultation at the Office

Book a face-to-face session at სამცხე-ჯავახეთის რაიონი, ქ. რუსთავი, სააკაძის ქუჩა #54, 5666 to walk through fleet cost structures or audit your current maintenance workflow.

SLA 01 — Standard Queue

Response Within 4 Business Hours

General questions about TCO calculation, resource control, or supply chain coordination enter the standard queue. You receive a first answer within four working hours, with full resolution tracked in our system.

SLA 02 — Priority Lane

Same-Day Handling for Active Contracts

Clients with active B2B agreements get priority routing. Requests submitted before 14:00 are processed the same day, including technical compliance checks and maintenance cost approvals.

Next Step — FAQ

Browse Common Operational Questions

Before reaching out, check the FAQ section for answers on fleet documentation, TCO reporting formats, and compliance deadlines. Most routine queries are covered there with step-by-step guidance.

Direct lines for fleet operations

Request a consultation

Check Your Fleet Fit

Answer a few quick questions about your operation and we'll tell you which Osman Willys programme matches your vehicle mix, maintenance setup, and reporting needs.

What happens nextWe review your answers against our TCO and compliance modules, then send a short list of suitable courses within one working day.

Who this is forFleet managers, transport planners, and maintenance leads who want a structured way to cut operating costs without changing their whole setup.

Prefer to talk it throughCall (086) 52 83 19 or email info@osmanwillys.com — we'll help you pick the right track directly.

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